Adding a Reply:
To add a reply you should click in the 'Keywords' combobox and enter a suitable name for the reply. You may not enter a reply without entering a keyword. Once you have entered a suitable keyword you are free to click the textbox below. Certain characters may not be entered in a keyword, if you do, you will be prompted to change it. When you have clicked in the body textbox, you may type the desired reply (you may enter any html formatting if your email client supports this.) Once you have finished you can either send the reply immediately by clicking the 'Send' button or save the reply for later by clicking on the 'Keywords' combobox, and selecting save when prompted.
* It is recommended that you add your replies as you send them to your customers. This way, after a few days of sending your normal replies, you will probably have covered most of the sales and support questions you normally get.
To do this just type your reply to your client as you normally would in your email then just before you send it, copy the response you just typed by highlighting all of the text you wish to save by right clicking with your mouse and dragging your mouse across all the text you wish to save. Click the copy button, then go back to Reply Email Automator and enter your keyword Then paste the email response into the main text box, and save your reply as seen above by clicking the keyword box, and selecting save.
Adding Links into your saved response:
If you plan to add click able hyperlinks into your reply, but you are not sure of how to properly format a hyperlink in html, it will not be click able once the reply has been sent into your email client. If you originally just typed your response directly into Reply Email Automator.
The best way to get Reply Email Automator to save html links is to first write the message you are trying to send in your regular email software. I use Outlook but this will work in any email client.
1. Type the full message you plan on sending, including the links.
2. Copy your full message by highlighting it and right clicking on it with your mouse, then select copy.
3. Open Reply Email Automator and type in the "Key Word" you wish to save that response under.
4.Then Paste the response into the message box by right clicking in the message box and selecting paste.
You will notice that it will save all the html links into REA as seen in the first line of this sample below.
====================================================
www.<http://www.Autoresponders.ca>
just backspace to remove the <http://www.Autoresponders.ca>
So all you will have left is the link www.Autoresponders.ca
====================================================
5. Now you will save the reply message as usual by clicking the keyword box or down-arrow, and selecting yes when it asks you if you wish to save this message.
6. Your message has been save for unlimited use including the links!
This may seem a bit complicated at first but once you save all your responses into REA you will save a ton of time! Don't hesitate to contact our support department if you have any problems with this or any other step.